PetO coming soon for Best Friends Pets
We’re excited to announce that your local Best Friends Pets store will soon become PetO! You’ll soon see the new PetO look—but don’t worry, everything you love is still here, along with your friendly local team.
At PetO, we believe everyone should enjoy a lifetime of rewarding moments and awesome chaos that comes with being a pet parent. We’re proud to be a locally owned and family run business since 2007, with a friendly team making your shopping experience convenient, fun, and full of expert advice!
Whether you're stocking up on essentials or just dropping by for a visit, we’re here to help every step of the way. So come in for pet cuddles and treats today!
Transitioning
FAQ:
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What will happen to my store/loyalty credits?
Your store and loyalty credits won’t be changing. If you notice any issues or if you’re missing credits, just reach out to us at [email protected], and our friendly team will be happy to assist you.
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Will the prices be changing?
Not at all! In fact, we’ve already lowered our prices, so you’re enjoying great savings every day! At PetO, we’re committed to giving you the best choice of products at the lowest prices, day in and day out. We regularly check prices to stay competitive, and with our Price Guarantee, if you find a cheaper price within 20km of your local store—even if it’s on special — we'll match it!
For more info on our Price Guarantee, click here.
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Will I still be able to get my favourite products?
Yes, you will still be able to get your favourite products in-store. At PetO we stock over 25,000 products for all your pets’ needs. We’re constantly introducing new products to our range, so keep an eye out!
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Can I order online? (Click & Collect, 2 hour delivery, home delivery)
Coming soon! We're in the process of launching online ordering, so you’ll be able to enjoy Click & Collect, 2-hour delivery, and home delivery in no time!
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What is happening to OurVet Veterinary Clinics?
Rest assured, OurVet isn’t going anywhere! Our friendly vets and nurses are still here to provide the same expert care for your pets, and the clinics will continue to operate as usual. For more details, check here.
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What will happen to my Complete Care membership with OurVet?
Your Complete Care membership with OurVet will remain the same for now. If any changes come up, we'll be sure to let you know in advance, following the Complete Care Terms and Conditions. You can check out more details here.
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Will you still offer grooming services?
Absolutely! If your local PetO has a grooming salon, we’ll continue to provide grooming services. For bookings, just reach out to your local PetO groomer. You can find their contact information here.
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Puppy school
Yes, we’re excited to continue offering puppy school at select locations! For details and availability, please get in touch with your local PetO store. You can find more information here.
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Why are there no live pets in-store?
No, PetO does not sell live animals, as we firmly believe in "think adoption first." We’re committed to supporting animal rescue and adoption efforts. Occasionally, we partner with local rescues for in-store adoption events, so be sure to sign up for our email newsletters to stay updated on when these special events are happening!
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Who do I contact if I need help or have other questions?
If you need a hand or have any questions, our friendly support team is here to help! You can reach us at [email protected]. We’re available Monday to Friday, 9 AM to 5 PM AEST.