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Repeat Delivery: Pet Supplies Delivered on Your Schedule

Repeat Delivery lets you set up regular, automated deliveries of your favourite pet supplies, on your schedule. Pause, edit or cancel your order at any time from your account.

How Repeat Delivery works

Shop Online

  • Elligible products will have the option to select Repeat Delivery
  • Choose the delivery frequency that suits you.
  • Checkout and pay as normal. You'll need to login to your account, or create one if you don't have one.

Manage Your Order

  • You'll recieve an email and SMS 5 days before your repeat delivery is processed.
  • Simply log into your account to make any changes to your upcoming order. Pause, edit or cancel at anytime.

Wait for Delivery

  • You'll recieve an order confirmation email once your card has been charged and another once your order has been shipped.
  • Manage your subscription preferences in your PetO account.

Frequently Asked Questions

What is Repeat Delivery?

Repeat Delivery lets you set up automated, scheduled deliveries on a schedule that suits you. Ensure delivery of your favourite products when you need them. You'll save a further 5% on certain products.

Which products are available for Repeat Delivery?

Repeat Delivery is available on selected food and pahrmacy products.

Which delivery methods are available for Repeat Delivery?

Currently, only standard home delivery is available for Repeat Delivery orders.

Can I make changes to my Repeat Delivery order?

Yes, you can make a number of changes to your order by logging in to your PetO account and navigating to the 'My Subscriptions' tab.

Cancel or pause your delivery, add or remove products, change your order frequency, update your payment method.

What if I need my upcoming order early?

You can choose 'Bill now' in your account to process your upcoming order

How long will my order take to arrive?

Your order will be sent by Australia Post. Standard Delivery vias Australia Post will take 2 - 5 business days in metro areas

What happens if I’m not home when my delivery arrives?

Your order will be left at your delivery address in a safe place providing it is accessible.

I have a question about my order, what should I do?

If you have a question about your order, please contact us at [email protected]

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing ROYAL CANIN Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of ROYAL CANIN Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed ROYAL CANIN Prescription Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of ROYAL CANIN Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use ROYAL CANIN Prescription Diet.

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing Hill’s Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of Hill’s Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed Hill’s Prescription Diet, it is recommended that I seek veterinary advice at least every 6 months regarding the usage of Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use Hill’s Prescription Diet