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Loyalty Program

Here at PetO, we're crazy about pets and aim to make your shopping experience with us convenient, rewarding and FUN! That's why we're welcoming you to our PetO Pals Loyalty Program which rewards you, as a pet parent, for loving your pet.

Join us here or in any PetO store so you can start being rewarded. One easy step, a lifetime of benefits.

JOIN NOW LOGIN TO YOUR ACCOUNT

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FREE 3 x $10 BONUS VOUCHERS IN-STORE

To welcome you to the PetO Pals family, after your first purchase you’ll be rewarded with 3 x $10 vouchers to use in-store! That’s one $10 voucher each month, for the next three months, to spend when shopping in-store. Each voucher is valid for 30 days with no minimum spend so your pets can be spoilt monthly!
*Not available online

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FREE $10 VOUCHER

We’re rewarding you with a $10 voucher every time you spend $250 to use online or in-store on your next purchase. Your spend is accumulated over time and you can keep track of it in your online account. We’re keeping it simple – no confusing points system, simply be rewarded when you spend.

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BRAND DISCOUNTS

Each purchase on participating leading brands from Premium Food and Pharmacy, will reward you with a discount to spend on your next purchase from the same brand. You can even use your brand discount on a different product or size (food or pharmacy) within the same brand – even if it’s on sale!

Your brand discount is valid for 3 months for Premium Food Brands, and valid for 6 months for Premium Pharmacy Brands.

Please note that for online orders only one Brand Discount can be applied per order. 

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EXCLUSIVE MEMBERS ONLY OFFERS

You’re special to us! That’s why as a PetO Pals member, you’ll receive exclusive offers available ONLY for our PetO Pals, including early access to sale events, freebies and more!

 

TERMS & CONDITIONS

 

We love giving back to our valued customers and we love it when you come back to visit, especially when you bring your pets along! The more you shop, the more rewards you will get. Here is a breakdown of our PetO Pals Loyalty Program so you don’t miss a reward.

LOYALTY POINT SYSTEM

Points are calculated on the purchase price (inclusive of GST) rounded down to the nearest dollar.

Please note - refunds will affect points accrual and points will be deducted when a refund or exchange has been processed.

Points cannot be claimed retrospectively, are not transferable and have no cash or monetary value.

However, if you feel that you have missed out on points due to issues with your transaction, get in touch with our support team at [email protected].

LOYALTY CURRENCY

To thank you for joining our family and to get you started, new PetO Pals members will receive 3 x $10 vouchers issued monthly. These vouchers are automatically applied to your account after their first purchase. Each voucher expires after 30 days if it is not used, so get shopping!

If your order or purchase is refunded in full, the $10 voucher used may be reinstated for the remainder of the 30-day period.

Every time PetO Pals members spend $250, they will receive $10 Loyalty currency to spend in-store or online on their next purchase. Loyalty currency expires after 30 days if they are not used.

LOYALTY BRAND DISCOUNTS

As a PetO Pals member, you have access to premium brand discounts which are automatically applied for your next purchase. Brand discounts expire after 90 days.

Brand Discounts can be used on any product in the Brand’s range. The only exclusion is SavourLife – Brand Discount can only be used on Dry Food and excludes the SavourLife Treats Range.

Brand discounts cannot be used at the same time in one transaction. Only one Brand Discount per transaction can be applied.

Brand discounts can be used on sale items. Make sure you subscribe to our emails to see what’s on offer each week, so you don’t miss out on the savings!

Benefits and rewards are not transferable and are not redeemable for cash.

Pharmacy Brand Discounts

Brand

Discount

Advantage

10%

Advocate

10%

Aristopet

10%

Advantix

10%

Bravecto

5%

Capstar

10%

Comfortis

10%

Frontline

10%

HeartGard

5%

Interceptor

10%

Kiltix

10%

Milbemax

10%

NexGard

5%

ParaGard

5%

Sentinel

10%

Seresto

10%

 

Food Brand Discounts

Brand

Discount

Advance

10%

Billy & Margot

10%

Hill’s Science Diet

5%

Hill’s Prescription Diet

5%

Ivory Coat

10%

K9 Natural/Feline Natural

10%

Pro Plan

10%

Royal Canin

5%

SavourLife

10%

Taste of the Wild

5%

 

GENERAL TERMS & CONDITIONS

PetO Pals Members must provide an email address and phone number to participate in the Program. PetO Pals may “opt out” of direct marketing communications at any time by contacting [email protected] or unsubscribing from the emails and SMS. Please see our Privacy Policy for more info.

If PetO finds that a PetO Pals member has abused the loyalty system or are found creating multiple accounts, PetO has the right to suspend the accounts or delete the accounts and any rewards accrued.

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PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing ROYAL CANIN Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of ROYAL CANIN Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed ROYAL CANIN Prescription Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of ROYAL CANIN Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use ROYAL CANIN Prescription Diet.

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing Hill’s Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of Hill’s Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed Hill’s Prescription Diet, it is recommended that I seek veterinary advice at least every 6 months regarding the usage of Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use Hill’s Prescription Diet

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