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Price Guarantee

At PetO we promise to provide the best choice of products at the lowest everyday prices. We frequently check our products to ensure we offer competitive prices. We're so sure we have the lowest everyday prices, if you find a cheaper price within 20kms of your local store, even if it's on special, we'll beat it by 10%!

Terms & Conditions

  1. Price Guarantee applies to personal shopping for products stocked in PetO stores and does not apply to PetO online pricing. PetO services such as grooming, dog-wash, and shelter adoptions are not included.

  2. Price Guarantee is only eligible for use by customers that are PetO Pals members with a valid email address.

  3. Price Beat as part of Price Guarantee includes every day and promotional prices from physical stores within 20kms of the physical PetO Store you visit (at the time of price beat).

  4. We will Price Match any cheaper advertised online price, providing the online store is

    • An Australian online business and has a physical store within 20kms of a physical PetO Store.

    • Is not an online only store (where they have no physical store network).

  5. Price Guarantee excludes all Cyber Events such as Click Frenzy, Black Friday, Cyber Monday, AfterPay Day.

  6. Price Beat and Price Match are only available at PetO stores and is not applicable to PetO online prices.

  7. Adequate confirmation of competitor's current publicly advertised price is required to be produced by the customer (either physical or digital). 

  8. When matching a competitor's pricing, the product must be in stock in the required quantities in the competitor's retail or online outlet.

  9. The product must be identical (e.g. same brand, same size, same variety/flavour, etc.).

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PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing ROYAL CANIN Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of ROYAL CANIN Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed ROYAL CANIN Prescription Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of ROYAL CANIN Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use ROYAL CANIN Prescription Diet.

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing HILLS Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of HILLS Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed HILLS Prescription Diet, it is recommended that I seek veterinary advice at least every 6 months regarding the usage of Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use HILLS Prescription Diet

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