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Pet City is now PetO!

We’re excited to announce that your local Pet City store is now PetO! You’ll see the new PetO look—but don’t worry, everything you love is still here, along with your friendly local team.  

At PetO, we believe everyone should enjoy a lifetime of rewarding moments and awesome chaos that comes with being a pet parent. We’re proud to be a locally owned and family run business since 2007, with a friendly team making your shopping experience convenient, fun, and full of expert advice!  

Whether you're stocking up on essentials or just dropping by for a visit, we’re here to help every step of the way. So come in for pet cuddles and treats today!  

Customer's benefits

Transitioning

FAQ:

  1. What will happen to my store/loyalty credits?

Your store and loyalty credits won’t be changing. If you notice any issues or if you’re missing credits, just reach out to us at [email protected], and our friendly team will be happy to assist you.


  1. Will the prices be changing?

Not at all! In fact, we’ve already lowered our prices, so you’re enjoying great savings every day! At PetO, we’re committed to giving you the best choice of products at the lowest prices, day in and day out. We regularly check prices to stay competitive, and with our Price Guarantee, if you find a cheaper price within 20km of your local store—even if it’s on special — we'll match it!

For more info on our Price Guarantee, click here.


  1. Will I still be able to get my favourite products?

Yes, you will still be able to get your favourite products in-store. At PetO we stock over 25,000 products for all your pets’ needs. We’re constantly introducing new products to our range, so keep an eye out!     


  1. Can I order online? (Click & Collect, 2 hour delivery, home delivery) 

Absolutely! Enjoy Click & Collect in 30 minutes, 2-hour delivery in Metro areas, and home delivery in no time!

  1. Why are there no live pets in-store?

No, PetO does not sell live animals, as we firmly believe in "think adoption first." We’re committed to supporting animal rescue and adoption efforts. Occasionally, we partner with local rescues for in-store adoption events, so be sure to sign up for our email newsletters to stay updated on when these special events are happening!


  1. Who do I contact if I need help or have other questions? 

If you need a hand or have any questions, our friendly support team is here to help! You can reach us at [email protected]. We’re available Monday to Friday, 9 AM to 5 PM AEST.

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing ROYAL CANIN Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of ROYAL CANIN Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed ROYAL CANIN Prescription Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of ROYAL CANIN Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use ROYAL CANIN Prescription Diet.

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing Pro Plan Veterinary Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of Pro Plan Veterinary Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed Pro Plan Veterinary Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of Pro Plan Veterinary Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use Pro Plan Veterinary Diet.

PURCHASE ACCEPTANCE

Please Note: "CUSTOMER SELF DECLARATION" By purchasing Hill’s Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

  1. I confirm that my pet was examined by a Veterinarian who recommended the use of Hill’s Prescription Diet on the basis of his/her diagnosis.
  2. I have read and understood that whilst my pet is being fed Hill’s Prescription Diet, it is recommended that I seek veterinary advice at least every 6 months regarding the usage of Prescription Diet.
  3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use Hill’s Prescription Diet