Here at PetO, we want to reward all our customers by offering rewards and benefits for shopping with us. Creating an account means that you are now part of our PetO Pals Loyalty Program.

This means you get the following benefits and more:

• 2 x 20% Vouchers, one per month for 2 months, after you've made your first purchase
• $10 voucher for every $500 spent
• Brand Discounts on participating premium food and pharmacy brands on every recurring purchase you make

And so much more! For more information, check the full details of our PetO Pals Loyalty Program or ask a team member in-store.

To ensure your in-store account is connected to your online account, use the same email address which was first used to join with us. This way, your points from both online and in-store purchases will be accumulated into the same account.

If you already have an in-store account, use the same email address for all your online purchases.

Click on "My Account", enter the same email address you've used to sign up online, and click on "Forgot Password". You can then create a new password and this will link your accounts.

Alternatively, you can add your items to your cart and at checkout, please enter your email address. If your email address exists in our database, it will prompt you to enter or reset your password.

However if you've checked out as a guest don't worry! As long as you use the same email address, your points from your online purchase will still accumulate in your account.

Currently, you will only be able to view your online purchases in your account online - not in-store purchases.

However if you wanted to check an online purchase in-store, please ask a team member as they are able to view your entire purchase history in your account (online and in-store).

That's okay, it happens!

If you've forgotten the email address you signed up with, please visit or call your local store. The team will ask you for your name and mobile number to search for your details in the system.

If you've forgotten your password, just click on "Forgot Password" when logging in online.

If you can't find the product you're looking for online, please call your local store to check for stock availability or email [email protected].

We're constantly working on offering the most competitive prices and often have great promotions! We try keep our online and in-store prices the same to ensure all our customers get the same great deals.

However there may be occassions where we have online only promotions for a limited period of time. If you prefer to shop in-store and have seen a better price on the PetO online store, please let a team member know and they will be able to price match this.

Absolutely! All our team members are fully trained to offer you expert advice on what will be best for your pet's health and well-being. More importantly, they all LOVE pets and are happy to help. Just visit your local PetO store and ask a team member.

If you need veterinary advice about your pet, please make an appointment to see our PetO Vet or email [email protected].

We want our PetO stores to be your go-to destination for all things pet.

We currently offer in-store:

• DIY Dog Wash
• Vet Services

We're working hard on introducing more services so stay tuned!

Grooming services are currently paused until further notice.

All our PetO stores are pet friendly so you are more than welcome to bring them in! Plus, they'll get free cuddles and treats in-store too.

No, PetO does not sell any live animals and believe in "think adoption first".

Sometimes we may have in-store adoptions with our rescue partners so ensure you're signed up to receive our email newsletters for updates

Congratulations! We're here to help everyone experience and enjoy the lifetime of rewarding moments and awesome chaos that comes with owning a dog or cat.

To help prepare for the arrival of your new pet, visit your local PetO store and they will be able to help you with everything you need.

You can also join our Puppy & Kitten Club and get a free showbag filled with goodies, exclusive discounts on puppy and kitten products and expert advice to support your baby's development.

Of course! If your order has not been dispatched, we’d be happy to change any items for you or cancel it.

For 2 Hour Delivery or Click and Collect orders, please call the store. This ensures that we can help you with your request as soon as possible!

For online orders with standard delivery, please reach out to [email protected] and one of our online team members will be happy to assist!

To try and make it as easy as possible for you, if you would like to collect your order instead of getting it delivered; please contact [email protected] as soon as possible. If your order has not been packed and shipped, we will be able to change it to be collected at your nominated store (if in stock).

Unfortunately if your order has been shipped we will not be able to change your order to collection.  

Your order should be delivered in 2-5 days within Metro Sydney, pending there are no delays with our delivery partners Australia Post or Couriers Please. Orders should be delivered within 10 days for Regional NSW or ACT .

You will receive an email with tracking information so you can follow it's journey!

For more shipping information, click here.

We're so sorry about this! If you are unable to checkout, please try the following:

• The item in your cart is out of stock for Home Delivery or Click & Collect. Please return to the product page and check a different store for availability.
• Refresh your browser or try a different browser
• Clear your cache and try again

If all else fails, please contact [email protected] and we'll be happy to help!

Depending on your bank, your refund will take 5-7 business days to show up in your bank account.

To redeem elligible vouchers online, firstly ensure you are logged in using the same email address you have signed up with in-store.

At checkout, there will be a pop-up notifying you if you have an available voucher associated with your account. You can then select to use this voucher at the bottom of checkout, just before payment. There will also be a field for you to enter voucher codes.

Your $10 vouchers have 30 days until expiry.

Your PetO Pals discounts for particpating food brands are valid for 2 months, while PetO Pals pharmacy brand discounts are valid for 12 months.