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Price Guarantee

Updated 17/08/2026

At PetO we promise to provide the best choice of products at the lowest everyday prices. We frequently check our products to ensure we offer competitive prices and pawsome value. If you find a cheaper price within 20km of your local store, we’ll beat it by 10%.

Price Match

We will “Price Match” a competitor’s online or in store-price (including promotional or member prices) where:

  1. The competitor has a physical retail store within 20kms of the PetO store visited, and,
  2. The product is identical (brand, size, variety or flavour) and quantity is available in stock
    with the competitor.

Price Beat

    We will “Price Beat” a competitor’s ‘every day’ in-store price by 10% where:

    1. The competitor has a physical retail store within 20km of the PetO store visited,
    2. The price beat applies to the competitor’s current physical in-store price, and
    3. The product is identical (brand, size, variety or flavour) and quantity is available in stock with the competitor.

    For some competitors, a team member may need to contact the competitor to confirm the in-store price and product availability.


    Loyalty Discounts don’t apply

    Price Guarantee Terms & Conditions

    1. Details of the competitor and their current publicly advertised in-store or online price will be required to be shown (‘live’ webpage – not screenshots)
    2. No further discounts can be applied to Price Match or Price Beat transactions
    3. The Price Guarantee is not available for PetO Online purchases
    4. PetO Pals Loyalty discounts won’t apply to Price Guarantee purchases
    5. We reserve the right to limit sales to reasonable retail quantities
    6. Customer needs to be a PetO Pals member
    7. Individual stores may have exclusions where the integrity of independent local competitor websites or in store prices cannot be reasonably verified

    Price Guarantee does not apply to:

    • In-store services, including grooming, vet services, dog wash facilities and shelter adoptions
    • Competitor frequent buyer programs or brand cash offers
    • Auto-delivery or repeat-delivery prices
    • Spend and save promotions, including personalised or targeted offers
    • Flash sales, including Click Frenzy, Black Friday, Cyber Monday and Afterpay Day.
    • Staff discounts
    • Short-dated or damaged stock
    • Liquidation, clearance or end-of-range promotions
    • Products advertised on marketplace or auction sites, including Facebook, Amazon and eBay

    PURCHASE ACCEPTANCE

    Please Note: "CUSTOMER SELF DECLARATION" By purchasing ROYAL CANIN Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

    1. I confirm that my pet was examined by a Veterinarian who recommended the use of ROYAL CANIN Prescription Diet on the basis of his/her diagnosis.
    2. I have read and understood that whilst my pet is being fed ROYAL CANIN Prescription Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of ROYAL CANIN Prescription Diet.
    3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use ROYAL CANIN Prescription Diet.

    PURCHASE ACCEPTANCE

    Please Note: "CUSTOMER SELF DECLARATION" By purchasing Pro Plan Veterinary Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

    1. I confirm that my pet was examined by a Veterinarian who recommended the use of Pro Plan Veterinary Diet on the basis of his/her diagnosis.
    2. I have read and understood that whilst my pet is being fed Pro Plan Veterinary Diet, it is recommended that seek veterinary advice at least every 6 months regarding the usage of Pro Plan Veterinary Diet.
    3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use Pro Plan Veterinary Diet.

    PURCHASE ACCEPTANCE

    Please Note: "CUSTOMER SELF DECLARATION" By purchasing Hill’s Prescription Diet, you acknowledge and agree that the following is true and accurate to the best of your knowledge.

    1. I confirm that my pet was examined by a Veterinarian who recommended the use of Hill’s Prescription Diet on the basis of his/her diagnosis.
    2. I have read and understood that whilst my pet is being fed Hill’s Prescription Diet, it is recommended that I seek veterinary advice at least every 6 months regarding the usage of Prescription Diet.
    3. I have read and understood that I need to seek immediate veterinary advice if my pet's condition deteriorates in any way whilst I use Hill’s Prescription Diet